London Families in Temporary Housing Denied Air Conditioning 2026

London families in temporary housing were denied air conditioning during recent heatwaves, leading to two children being hospitalized. This shocking situation highlights the vulnerability of homeless households placed in poorly designed buildings without essential cooling amenities.

What Happened at Britannia Point?

Britannia Point, a 19-storey glass-fronted block in Colliers Wood, south-west London, became the center of controversy. Families in emergency accommodation were told they couldn't use the in-built air conditioning because it wasn't offered as an amenity. The building's all-glass construction and limited window opening made flats unbearably hot, causing young children to fall ill.

One email from building management stated: "Air conditioning has not been offered as an amenity under these arrangements, and the units cannot be switched back on as a result." Residents were advised to use portable fans or units at their own cost, but many couldn't afford the extra electricity bills.

Billing Threat of Up to £500

After the Guardian reported the issue, the managing company said households could now use the air conditioning. However, residents were informed they'd be billed via a standing charge, potentially leading to bills of up to £500 for the summer. This created a new financial burden for families already struggling with housing insecurity.

Health Risks of Heat in Temporary Accommodation

Heatwaves pose serious health risks, especially for children and the elderly. Without air conditioning, indoor temperatures can soar to dangerous levels, leading to heat exhaustion, dehydration, and respiratory issues. The hospitalisation of two children underscores the urgency of this problem.

According to public health guidelines, indoor temperatures above 26°C can be harmful. In glass-fronted buildings, temperatures can exceed 30°C even with fans running.

Key Takeaways for Housing Providers

• Air conditioning must be treated as a basic amenity in temporary housing, especially in high-risk buildings.
• Clear guidelines are needed on billing to prevent financial exploitation of vulnerable families.
• Building design should include passive cooling measures like shading and operable windows.
• Local authorities must monitor conditions in temporary accommodation during heatwaves.

Policy Gaps and Recommendations

This incident reveals gaps in housing regulations. Temporary accommodation providers often overlook thermal comfort standards. The government should mandate minimum cooling standards for all housing, including temporary placements.

Additionally, councils should negotiate contracts that include utilities like air conditioning without hidden charges. Families should never face the choice between staying cool and paying exorbitant bills.

What Can Residents Do?

If you're in temporary housing without working AC, document the conditions and contact your council or a housing charity. You have the right to a safe living environment, and excessive heat can be considered a health hazard.

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