Families Moved Out of Tower Over No Air Conditioning Crisis 2026

Families are being moved out of a billionaire-owned tower after suffering without air conditioning during heatwaves, highlighting severe tenant welfare issues. The 19-storey Britannia Point in Colliers Wood, London, owned by Criterion Capital, has left residents like Benice Bodah and her three sons enduring scorching temperatures for nearly three years. Councils have now intervened to relocate tenants, but this case raises broader questions about housing standards and emergency accommodation.

The Air Conditioning Crisis at Britannia Point

The building's built-in air conditioning units have worked only intermittently, and residents were told they couldn't use them during heatwaves because it was "not offered as an amenity". This left families like Bodah's in unbearable conditions, especially as the UK faced its fourth heatwave of the year. The property is owned by Criterion Capital, set up by billionaire Asif Aziz, and temporary tenancies are managed by letting agencies like Aura Assets Management.

How Councils Are Responding

Wandsworth council has made immediate plans to remove its tenants from the tower, stating, "As ever, the welfare of residents is our priority and we are working at pace to ensure suitable alternative accommodation is available." Sutton council has already stopped placing people there and is helping remaining residents move. Croydon council, facing high demand for temporary accommodation, has not removed tenants but has raised concerns with Criterion and conducted welfare checks.

Impact on Families and Tenant Rights

Living without functioning air conditioning in a glass-fronted tower during heatwaves is not just uncomfortable—it's a health risk. Vulnerable families, including children and elderly residents, are disproportionately affected. The situation underscores the need for stricter regulations on temporary accommodation and landlord accountability.

Stuart Neaverson, a Labour councillor in Merton, has called on other councils to follow suit and demanded that Criterion Capital explain how this could happen. He argues that basic amenities like air conditioning should never be withheld from tenants, regardless of their tenancy status.

Comparison of Council Responses

Key Takeaways for Tenants and Landlords

• Air conditioning is a critical amenity, not a luxury, especially during heatwaves.
• Councils have a duty to ensure temporary accommodation meets basic living standards.
• Landlords must maintain and provide access to essential facilities at all times.
• Tenants should document and report any failures in amenities to local authorities.

FAQ

This incident at Britannia Point serves as a wake-up call for the housing sector. No family should have to suffer in extreme heat due to negligence. Councils and landlords must prioritize tenant welfare, and residents should know their rights. If you or someone you know faces similar issues, contact your local council immediately.