Air conditioning denied to homeless London families, kids in 2026

David Hansen
Air conditioning denied to homeless London families, kids in
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Air conditioning was denied to homeless families placed in temporary housing in London, leading to two children being hospitalized during recent heatwaves. The controversial decision has sparked outrage and raised questions about the rights of vulnerable tenants.

Background on the air conditioning ban

Families living at Britannia Point in Colliers Wood, south-west London, were told they could not use the in-built air conditioning because it had "not been offered as an amenity" under their tenancy agreements. The 19-storey glass-fronted block is owned by billionaire property magnate Asif Aziz's Criterion Capital, but temporary accommodation tenancies are managed separately by lettings agencies like Aura Assets Management.


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Residents reported stifling conditions that made young children ill. One email seen by the Guardian stated: "Air conditioning has been switched off for households in emergency accommodation. You are welcome to use a portable fan or portable air conditioning unit at your own arrangement." Windows open only slightly, compounding the problem.

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Health impacts on children

Two children were hospitalized due to heat-related illnesses. The lack of cooling in a building designed with all-glass construction created dangerously high indoor temperatures. This incident highlights the critical need for basic amenities in temporary housing.

Issue Details
Building Britannia Point, Colliers Wood, London
Owner Criterion Capital (Asif Aziz)
Management Aura Assets Management
Impact 2 children hospitalized, families suffering

Aftermath and policy reversal

Following media pressure, the company managing some tenancies told the Guardian that households could now use the air conditioning. However, residents were informed they would be billed via a standing charge rather than usage, potentially leading to bills of up to £500 for the summer. This creates a financial barrier for already struggling families.

Key takeaways

  • Air conditioning is essential for health in modern glass buildings, especially during heatwaves.
  • Temporary housing tenants often lack basic amenities and face unfair billing practices.
  • Property owners and letting agencies must prioritize tenant welfare over cost savings.
  • Advocacy and media attention can force policy changes, but systemic reform is needed.

FAQ

Why was air conditioning denied to homeless families in London?

The building management stated that air conditioning was not offered as an amenity under the temporary accommodation tenancy managed by Aura Assets Management. It had been switched off and could not be reactivated for those households.

How many children were hospitalized?

Two children were hospitalized due to heat-related illnesses caused by the extreme indoor temperatures in the non-air-conditioned flats.

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Can affected families now use the air conditioning?

Yes, after the Guardian article, the company told households they could use the air conditioning. However, they face potential bills of up to £500 via a standing charge, which many cannot afford.

This incident underscores the broader crisis in temporary housing across London. Families placed in such accommodations often face substandard conditions and limited recourse. The energy utilities involved—such as standing charges for air conditioning—add another layer of hardship. Advocates call for clearer regulations ensuring essential amenities are provided to all tenants, regardless of housing status. If you or someone you know is in a similar situation, contact local housing charities or legal aid for support.

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David Hansen

Author

David Hansen

An engineer, author and high-tech enthusiast whose passion has been evolving for 12 years. After contributing to numerous online publications, David shares his experiences and discoveries on Grand Goldman. He focuses on Smart Homes, Connected Devices, and how they will improve our lives and society in the future.


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