My premises or store have been robbed: what should I do? 2026

Summer  It is the time of year in which they occur more robberies in stores and commercial premises , according to recent data from the interior ministry. Specifically, in the summer of 2022, 170,000 robberies were recorded. Although a good alarm and video surveillance system can help you, it is important that you know what to do if your business is robbed .

My premises or store have been robbed: what should I do?

Installing alarms, surveillance cameras or other security devices in your business will be very useful to prevent theft or, if they occur, have the necessary evidence to be able to report it and capture the thieves, in addition to try to get the money back and/or stolen items.

Now if you have been robbed, these are some safety tips that you should take into account To keep your premises or store safe:

keep calm

Although it seems difficult during or after a robbery , is the most advisable in these cases. Getting carried away by your nerves and making the wrong decisions at a time like this will not help you.

Here it is also important that you assess the situation. It's not the same suffer a robbery when no one is there to act when there are workers and/or clients at the time of the robbery.

If you are present at the time of the robbery, it is best don't confront thieves . At the same time, try to keep as much information as possible.

In case I jump the alarm and your security camera has captured the images, it will be easier to locate the criminals later. In addition, it will be very useful when you go to the Police.

On the other hand, if there are people and someone is hurt , contact emergency services. It is also recommended that you have a first aid kit, as it can help you manage the situation until the paramedics arrive.

Don't touch anything and call the police

In the event of theft, theft or even an act of vandalism and you were not present at the time of the incident, it is best not to touch anything. Keep in mind that the robbery scenario is key to extracting any test and analyze it later . This way, it will be easier to investigate the theft.

If the theft occurred when your place is closed or it's night , you can check your alarm and/or your security camera recordings. In any case, the first thing you should do is call the police and report immediately.

If you do not know exactly when you were robbed, it is best to go to the police station in person. Furthermore, we remind you that not all crimes can be reported electronically. Therefore, the fastest and most effective is let the security forces handle it of everything.

Contact insurance

It is also important that you contact your insurance company and, if necessary, your lawyers . They will explain to you how you should act in this case and you will be able to know how much money they have stolen from you.

Have a trade insurance It is essential so that you can receive compensation . In that sense, they will be able to provide you with a series of aids such as:

• Repair of damages in your store or premises.
• Replacement of business doors and locks.
• Compensation for money and stolen items.

In fact, reporting a theft is not the same as reporting a robbery. Remember that the theft occurs without any type of violence, while the heist It is committed with intimidation or violence. Are legal differences They are essential when reporting.

Prepare your employees

Giving information to your business workers is essential. Before it occurs In a situation as unpleasant as a robbery, you should offer all the necessary resources to your employees.

They must know how to act in case of theft . Not only that, but inform them of any risky situation at work.

Likewise, another type of theft that you should be prepared for if you have a business are online scams . It is also very important that if you sell items or services online you have all the security guarantees , to avoid being deceived.

Tips to protect my workers and clients in case of theft

We have already talked to you about the importance of implementing security devices and measures in your business to prevent theft. However, we recommend you go one step further. How can you help your employees and your customers in case of theft?

Communication

On the one hand, the communication It is essential. Being transparent with your workers and your clients will help you resolve any incident as soon as possible. In that sense, security cameras are a key piece. If you notice a robbery at the same time of the facts, you can sound the alarm.

Data protection

As we told you before, the online theft They are also a serious problem. Here, in case your employees or customers report a theft over the Internet, it is best to reinforce your store's software and report it immediately.

To prevent this from happening again, make sure the data protection policy in your company it is safe.

Access control

Also don't forget the access security to your store or premises. We are not only referring to installing alarms and/or surveillance cameras. Here we also include establishing a control at entry and exit of your business.

Safety regulations

In turn, access controls must be accompanied by a series of standards that must be met both yours customers like you workers . This way, it will be easier to avoid theft, vandalism and any type of accident in your premises.

En Yoigo Alarms We help you reinforce the security of your business with our alarm system. If you want to know more, visit our website or call 900 622 550 and we will inform you of everything.

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