March 31, 2025, 1:16 p.m. | Reading time: 3 minutes
After the severe earthquake in Southeast Asia, the situation remains confusing. The metropolis of Bangkok, which is popular with holidaymakers, is also affected. Sunnytrips shows what this means for travelers who are in the region or want to fly there soon.
After the severe earthquake in Southeast Asia, the Federal Foreign Office advises holidaymakers in Thailand to follow the news and follow the instructions from local authorities, travel providers and hotel staff. The ministry writes this in its travel advice for the country after a strong earthquake of magnitude 7.7 with the epicenter in Thailand's neighboring country Myanmar shook large parts of the region on the morning of March 28th.
Important information about the earthquake in Southeast Asia
How tour operators deal with guests on site
When the trip is imminent
What individual travelers should consider
Important information about the earthquake in Southeast Asia
The Federal Foreign Office also advises affected travelers on site to register on the Federal Foreign Office's crisis preparedness list (ELEFAND) and to familiarize themselves with the instructions on how to behave in the event of an earthquake. The Helmholtz Center for Georesearch, for example, provides this extensively online. Further aftershocks cannot be ruled out.
How tour operators deal with guests on site
According to a spokeswoman for the German Travel Association (DRV), tour operators are currently contacting their guests on site. It is currently estimated that there are several thousand of them, very few of whom are in Bangkok. The spokeswoman continued that there were no disruptions in the popular holiday regions of Khao Lak, Phuket and Ko Samui in the south of the country.
Anyone who has booked a package holiday and is staying in affected areas will be contacted by the organizer and informed of the current situation. Large travel providers also have their own teams that deal exclusively with crisis management. If a trip has to be ended prematurely due to local circumstances, the providers will take care of, for example, transport to the airport and return flights. If the hotel is no longer safe to live in, attempts will be made to find safe accommodation.
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When the trip is imminent
If departure is imminent in the next few days, guests who have booked a package holiday should contact their tour operator. This way you can find out about the situation on site and find out about options, such as rebooking. However, prematurely canceling the trip on your own is not recommended. Significant cancellation fees may apply, as fear or discomfort alone is not a reason for a free cancellation.
However, the situation is different if the planned trip is actually significantly affected. This applies, for example, if there is major destruction where the hotel is located. Such “extraordinary circumstances” entitle you to cancel your trip free of charge. In such a situation, organizers usually cancel trips themselves or offer rebookings.
What individual travelers should consider
However, Southeast Asia is also popular with holidaymakers who travel individually - many backpackers in particular are drawn to the region. In contrast to package travelers, holidaymakers who have booked flights and hotels individually cannot rely on exceptional circumstances and rely on an organizer. You are dependent on the terms and conditions of the individual providers, such as the airline and the accommodation.
Trip cancellation and interruption insurance often does not cover in the event of natural disasters such as earthquakes. However, it is advisable to check the insurance conditions for the possibility of possible reimbursements.
(With material from dpa)
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