When you buy an alarm you are not just buying a security device. By law, companies are required to offer you so much installation related services , if required, as with maintenance .
“The Private Security Regulations do not consider the installation activity as an activity with its own entity, nor as an independent service leasing contract, since it binds the installation of the security system to its maintenance when said security system or product is linked to an Exploitation service through a CRA ”.
These words come from Consumption Responds , the user defense entity created by the Junta de Andalucía, which is supported by theLey 5-2014, de 4 de abril, de Seguridad Privadato define what obligations are acquired in a security alarm contract.
According to this text, when purchasing a security alarm or a surveillance camera in Spain - with a security company - you have the right to receive both installation and maintenance service .
It is something that not many users know and that they end up trusting external companies with the extra investment cost that this entails. Why are security companies obliged to provide this service? The key to understanding it is the monthly fee .
And the fact is that any alarm that you contract through official channels, that is, through a security company—and not Amazon or AliExpress — comes with a monthly payment. Within that amount installation and maintenance included .
It must be taken into account that in the vast majority of cases, at the end of the contract you are obliged to return alarm . It is, so to speak, a kind of rental which includes related benefits. As happens with renting in the automobile sector.
Still don't know how turn to your alarm technical service ? That alarm maintenance do you need for home? Keep reading because this article interests you.
What does the security alarm contract include?
It doesn't matter which legal text we look at: the security company is always obliged to offer you the security alarm maintenance . We can find reference to this also in theOrden INT/316/2011, de 1 de febrero, sobre funcionamiento de los sistemas de alarma en el ámbito de la seguridad privada.
This regulation goes even a little further and also leaves in writing the need for there to be clear communication . That is, when you hire a security alarm, it is explained to you in detail. how it works and what you have to do to take care of it .
“The companies They will be obliged, before making the connection, to instruct the user, in writing, on the operation of the service, informing them of the technical and functional characteristics of the system and of the responsibilities that come with joining it ”.
What are you signing when you hire a security alarm? Well, believe it or not, quite a few things. Calm down, because at all times You are covered through the fee paid monthly .
- Purchase, sale or rental of the security system: if it is a sale, they apply “the rules for guaranteeing goods in the event of a lack of conformity of the productThere is a standard model approved by the Ministry that serves as a minimum for any contract.
- Security system installation: You must be offered both a document called “Installation Certificate” and connection to CRA, and a System Installation Manual.
- Security system maintenance: It can be offered to you by both the company you contract with and third parties (look carefully at the clauses in case it is not already offered), but all of them must deliver the Use and Maintenance Manual, and carry out in-person reviews for at least one year. The Inspection or Maintenance Report is delivered with each of them.
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Exploitation through the CRA: the service is linked to the rental service and refers to the processing of personal data through the central office. For this, certain requirements must be met, obtainable through an Installation Project.
- Accreditation throughManufacturer or Producer Certification.
- Execution of the Security Company adjusted to theIndustry and Telecommunications Regulations.
- Compliance with the preventive purposewithout causing unjustified alarms.
Before signing anything or paying, do your research to find out if the company you are dealing with conforms to all these regulations . Otherwise in the medium term you could regret the service they provide you.
What does security alarm maintenance include?
In particular, the maintenance of alarms and security cameras includes its own obligations for the company that offers the service. They are concepts that you can request at any time , without the possibility of being denied.
- Confidentiality of the data provided.
- Uninterrupted service guarantees: “through the incorporation of functionalities linked to the security system that prevent breakdown as damage that prevents full operation as well as communication with the user to adapt the system to the risks that affect the place object of protection”.
- Periodic information regarding communication measures that the user must provide to the Company: everything that guarantees “the correct functioning of the connection services to the Alarm Center, the permanent transmission of the installed and maintained systems”.
- Periodic information regarding the content and scope of the contracted security services.
- Execution of a conservation and maintenance plan for each installed security system: distinguishing between preventive and corrective measures.
- Linked preventive maintenanceproperly to the planned bidirectional review as well as the mandatory annual or quarterly in-person review.
Oh, and we can't forget either the repair . Yes, the company must also fix your alarm or camera if it breaks. And it cannot be telephone assistance; it has to be in person .
“The Security Company is obliged to carry out all necessary repairs in order to keep the security system in a state of service for the use for which it has been intended: guarantee the prevention and operation of the systems by detecting possible access to the interior of the home or protected premises ”.
This means that you can call whatever problem you have with the alarm . Don't think that just because you have it at home, its operation is your responsibility. You pay for a service, not a product.
How often should security alarms be checked?
The contract will stipulate it, but as a rule the company must guarantee you a quarterly security system review . This is necessary to prevent many false alarms from occurring or the device not directly alerting the CRA when there is an intrusion at home.
This is even more important when the alarm has already gone off correctly or when a power outage has occurred . Your reference should be the control panel, not the alarms themselves. Check your cell phone or your general control device to check that everything is working correctly.
This work is called “ preventive maintenance ", because it is carried out before the security alarm or the camera starts to fail. We remember that the company you hire will do it for you, but it doesn't hurt to monitor the system from time to time. How?:
- Checking all cables and terminations: Make sure everything is installed correctly (something could have come loose in CCTV systems).
- Component verification: This includes everything from the detectors to the ARC, batteries, power supplies or sirens. Go as far as you can go (the company will do the rest).
- Cleaning, adjustment and checking of all chambers: go one by one to tune them up.
- Recording test- Use the app, computer or DVR to check that the system is recording correctly.
- Hard drive review- Check your storage system to make sure images are being preserved well.
How much does it cost to maintain a home alarm?
The price of home alarm maintenance will depend on what you pay for the monthly service fee . And that is already the responsibility of the devices included, the guarantees and other variables to be decided by the company.
En Yoigo AlarmsWe include both the installation and maintenance of the devices with each rate. You can choose between three options if you are looking for security for your home:
- Alarm for apartments for 25.95 euros/month: includes hub, keyboard, siren, image sensors, presence sensor and Door.
- Alarm for basement/attics for 29.90 euros/month- Includes twice as many image sensors plus all of the above.
- Alarm for chalets for 35.90 euros/month: Includes triple the image sensors plus all of the above.
The price logically increases with the number of devices, because installation and maintenance extends to all of them . But as we said at the beginning, investing in security is always a good investment.
If you are thinking about protecting your home but you don't have the time or desire to keep an eye on the system you have purchased, don't think about it. EnterYoigo Alarmsor call900 622 550and get the service you need to live in peace.
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