One of the little-recognized qualities of the brands is the maintenance service. Patek Philippe offers the owners of its watches a unique maintenance, repair and restoration service for all the pieces produced in the manufacture since its foundation in 1839.
In line with thecompany philosophy, this service offers the highest level of excellence and is included within the criteria of thePatek Philippe stamp.
The manufacturing workshops have parts and spare parts that date back to the company's beginnings, as well as old tools and drawings that allow parts to be reproduced completely identical to the originals.
Being a family business,Patek Philippetakes maximum care in choosing each and every one of the specialists who are part of the watch maintenance process. Each person must have maximum respect, not only for the product, but also for its history and its owner.
To ensure excellent international customer service, Patek Philippe relies on its network of nearly 500 rigorously selected and authorized retailers in more than 60 countries around the world.
The manufacturing maintains a privileged relationship with these retailers. In some cases, their loyalty has been maintained for more than 150 years. When selecting these points of sale, criteria such as quality in reception, watchmaking skills and refinement in their environment are taken into account.
The job of a watchmaker specializing in the maintenance, repair and restoration of Patek Philippe pieces requires the same knowledge as the watchmakers in charge of creating new watches. For this reason, the manufacture requires that only watchmakers trained and certified by Patek Philippe can carry out these tasks.
Watchmakers trained by Patek Philippe have competencies in disassembly, observation, evaluation, setting, regulation, mechanical adjustment, polishing, assembly and quality control. They are also proficient in the use of specialized tools and lubricants and have in-depth knowledge of Patek Philippe models, both vintage and those in the current collection.
