Thousands of homes and businesses in Kent are facing a South East Water supply disruption for a second day, with some reporting a complete lack of water. The utility company confirmed that about 7,000 properties in the Tunbridge Wells area could experience low pressure, intermittent supply, or no water at all due to an instrument failure at a nearby water treatment works.
What Caused the Kent Water Supply Disruption?
The root cause of the outage is an instrument failure at a South East Water treatment facility. The company has deployed tankers to boost drinking water storage levels and set up bottled water stations for affected residents. Steve Benton, the incident manager, apologized to customers, stating: “This is not the service we aim to provide.”
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Restoration Timeline and Bottled Water Stations
South East Water said it was “on target” for supplies to return later Sunday evening at the earliest. To stabilize the network, storage tanks need to replenish to higher levels before a continuous flow can resume. Bottled water stations remain open until 8pm at the Tesco superstore on Pembury Road and at Tunbridge Wells Rugby Football Club.
| Key Issue | Details |
|---|---|
| Affected Properties | ~7,000 in Tunbridge Wells area |
| Cause | Instrument failure at water treatment works |
| Restoration Target | Later Sunday evening (earliest) |
| Bottled Water Stations | Tesco Pembury Road & Tunbridge Wells RFC |
Financial Troubles Compound the Crisis
This disruption comes amid broader financial woes for South East Water, which supplies 2.3 million customers. The company recently warned of “material uncertainty” over its survival after a disastrous year involving fines and CEO departure. The annual report highlighted the need for fresh financing to stay afloat.
- 7,000 properties affected in Kent
- Instrument failure at treatment works
- Bottled water stations open until 8pm
- Financial uncertainty threatens utility stability
How Residents Can Stay Informed
Customers on the priority services register are receiving direct deliveries. South East Water advises checking its website for real-time updates and using bottled water for drinking and cooking until normal service resumes. The company has apologized and is working to restore stable supply as quickly as possible.
FAQ
Why is there no water in Tunbridge Wells?
An instrument failure at a South East Water treatment works caused the supply disruption, affecting around 7,000 properties with low pressure or no water.
When will water supply be restored?
South East Water aims to restore supplies later Sunday evening at the earliest, pending sufficient storage tank replenishment.
Where can I get bottled water in Kent?
Bottled water stations are open at the Tesco superstore on Pembury Road and Tunbridge Wells Rugby Football Club until 8pm.
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