The National Gallery security staff, mostly from minority ethnic backgrounds, face segregation as second-class citizens, according to a senior curator. This shocking claim reveals a stark divide in one of the UK's most prestigious art institutions.
Inside the National Gallery's Segregation Controversy
The anonymous curator told the Guardian that outsourced security guards are barred from the building's high-quality "hub"—bright, airy recreation rooms available to mainly white in-house employees. Instead, these workers are relegated to a "stifling" basement space with broken furniture, rodent problems, and no natural light or air conditioning.
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Staff have compared the situation to Upstairs, Downstairs, the classic TV drama about class relations. The curator stated, "It's almost become a running joke within the National Gallery. Security staff are being treated like second-class citizens."
The Hub vs. The Basement: A Tale of Two Workspaces
The hub was created in previously underused spaces between exhibition halls, featuring a heavily subsidised canteen with its own chef. Meanwhile, the basement offers a kiosk with little more than KitKats and no cooked meals. The disparity is stark, as one insider noted: "There's this beautiful hub area. You've got all the in-house, largely white staff in there."
The National Gallery has cited overcrowding as the reason for restricting hub access, but security staff remain barred even during weekends and holidays when the hub is virtually empty. On any given day, about 60 guards are on site, yet barely a handful of them can use the facility.

Workplace Inequality in Cultural Institutions
This incident highlights broader issues of outsourcing and workplace segregation in cultural institutions. Security roles are often outsourced to third-party contractors, creating a two-tier workforce where pay, benefits, and facilities differ sharply. The curator's claims suggest that racial and employment status intersect to create a deeply unequal environment.
Key Takeaways from the National Gallery Controversy
- Security staff are denied access to the same break facilities as in-house employees.
- The basement space lacks basic amenities, including natural light and air conditioning.
- Outsourced workers face systemic discrimination that mirrors class divisions.
- Institutions must review policies to ensure equitable treatment of all staff.
Comparative Table: Hub vs. Basement Facilities
| Facility Feature | Hub (In-House Staff) | Basement (Security Staff) |
|---|---|---|
| Natural Light | Yes | No |
| Air Conditioning | Yes | No |
| Furniture | High-quality | Broken |
| Food Options | Subsidised canteen with chef | Kiosk with limited snacks |
| Access | Always | Restricted |
What This Means for the National Gallery
The National Gallery has not yet publicly responded to these allegations, but the curator's testimony raises urgent questions about racial equality and worker dignity. If true, this segregation could damage the gallery's reputation and lead to legal repercussions under equality laws.
Visitors and art lovers may also reconsider their support for an institution that treats its staff so poorly. The gallery must act swiftly to address these disparities and ensure all employees, regardless of background or employment status, have access to decent facilities.
How to Advocate for Fair Treatment in Your Workplace
Employees facing similar issues can document disparities, raise concerns with HR or unions, and seek legal advice. Employers should audit their facilities and policies to prevent such segregation from occurring.